Terms and Conditions for Branding by Design
Last Updated: 02 November 2024
Welcome to Branding by Design (“we,” “us,” or “our”). By accessing or using our website www.brandingbydesign.co.za and services, including the purchase of custom-printed products such as T-shirts, mugs, hoodies, sweatshirts, and gifts (collectively, the “Products”), you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.
1. Acceptance of Terms
By using our Site and placing an order, you acknowledge that you have read, understood, and agree to comply with these Terms. If you disagree with any part of these Terms, please do not use our Site or services.
2. Eligibility to Use the Site
To place an order, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
3. Products and Services
Branding by Design offers custom printing services for a variety of products, including T-shirts, mugs, hoodies, sweatshirts, and gifts. While we strive for accuracy, product images on the Site are illustrative, and actual products may differ slightly in color, size, or design due to individual computer screens and printing processes.
4. Ordering Process
- Placing an Order: Orders can be placed through our Site by following the prompts to upload designs, customize products, and add items to your cart.
- Order Confirmation: Once you place an order, you will receive an email confirmation detailing the items ordered. Please review this confirmation carefully to ensure accuracy.
- Order Cancellations: Orders may be canceled within 24 hours of placing the order. Once production begins, cancellations are not possible.
5. Pricing and Payment
- Pricing: Prices are displayed in [currency] and are subject to change without notice. The price at checkout is the final price for your order.
- Payment Terms: Full payment is required at checkout. We accept various payment methods, including credit cards, debit cards, and other payment providers displayed on our Site.
- Taxes: All prices include applicable taxes, unless specified otherwise. Additional charges may apply for international shipments.
6. Shipping and Delivery
- Shipping Rates: Shipping costs vary based on location, order size, and shipping method. Costs are displayed at checkout.
- Delivery Times: Estimated delivery times vary based on location and availability. We are not responsible for delays caused by external factors, such as customs processing or carrier delays.
- Customs and Duties: For international orders, customs fees or import duties may apply. These are the responsibility of the customer.
7. Returns and Refunds
- Custom Orders: Due to the custom nature of our products, we cannot accept returns or provide refunds except in cases of defective items or incorrect orders.
- Defects and Damages: If an item arrives damaged or defective, please contact us within 7 days of receiving the product, providing photos and a detailed description. We will replace the item or issue a refund at our discretion.
- Non-Custom Products: For any non-customized products, a return may be requested within 14 days of receipt. Items must be in new, unused condition with original packaging.
8. Intellectual Property
- Your Content: By uploading images or designs to our Site, you confirm that you own the rights to the content or have obtained permission to use it. You grant us a non-exclusive, royalty-free license to use the content solely to fulfill your order.
- Our Content: All content on this Site, including text, images, graphics, logos, and designs, is owned by Branding by Design or licensed to us. Unauthorized use of our content is prohibited.
9. User Responsibilities
- Prohibited Conduct: You agree not to upload any content that is unlawful, defamatory, offensive, or infringing on others’ rights. Branding by Design reserves the right to reject any content that does not meet our standards or violates these Terms.
- Data Accuracy: You are responsible for ensuring that the information provided is accurate, complete, and up-to-date. We are not responsible for orders that fail due to incorrect or incomplete information provided by you.
10. Limitation of Liability
- Product Liability: Branding by Design is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the cost of the product purchased.
- Website Liability: While we aim for uninterrupted access, Branding by Design does not guarantee the Site’s availability or that it will be error-free. We are not responsible for any loss or damage resulting from interruptions, viruses, or other issues beyond our control.
11. Privacy and Data Protection
Our [Privacy Policy] outlines how we collect, use, and protect your personal information. By using our Site, you agree to the collection and use of information per our Privacy Policy.
12. Changes to Terms
Branding by Design reserves the right to update or change these Terms at any time without prior notice. Any changes will be effective immediately upon posting. Continued use of the Site after modifications signifies your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with South African law. You agree to submit to the exclusive jurisdiction of South African courts.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us at sales@brandingbydesign.co.za or through the contact form on our Site.
Acknowledgment: By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.